S. Layec: ‘We are strengthening our capillarity through the massive deployment of our distribution and repair networks.’

Sylvie Layec: The sector has been impacted, particularly by uncertainty over customs tariffs. This phenomenon affects the entire value chain, sourcing, production strategy, storage, parts flow... leading many market players to adopt a wait-and-see attitude. This stance has also been caused by geopolitical instability and the questioning of certain regulations. Let's remain positive, as global fleet growth projections remain reassuring for the aftermarket. In this context, Stellantis is positioning itself to meet the expectations of all its customers by strengthening its three-tier offering of parts and services (Good-Better-Best). Stellantis is committed to supporting customers throughout the life of their vehicles with a broad product portfolio: original/OE parts, equipment ranges, circular economy offerings (4R, Reman, Reuse, Repair & Recycle), and Eurorepar and bproauto distributor brands that meet quality criteria in line with our requirements as a manufacturer.

S. L.: Yes, we are committed to strengthening the link between our customers, our users, our networks and all Stellantis services. Repairers must once again become the family doctor, rooted in everyone's life stories. It's a return to basics! Interacting with customers by offering advice generates additional business and creates value! We are strengthening our capillarity through the massive deployment of our distribution and repair networks. We are also working to expand our offering, including service contracts, financial products, charging solutions and accessories tailored to our customers' needs. Proximity also means extending our range of parts offerings according to vehicle age, extended opening hours, mobile repairs, over-the-air vehicle updates, and more. While remote diagnostics is a tool we have long mastered in our primary networks, we are testing other tools such as predictive maintenance to inform and guide customers. Our Videocheck service, or equivalent, which has been rolled out across our global networks, allows technicians in the workshop to carry out a complete inspection of the vehicle and provide a personalised quote. The conversion rate continues to grow significantly year after year! To support all our networks, we are strengthening our presence in the field by recruiting additional network coordinators. 

S. L.: They all are. Four major growth areas: our fleet partners, our distribution networks, our authorised repair networks, our Eurorepar Car Service affiliated repair networks, Norauto Argentina (13 centres acquired in 2023), 120 Brazilian DPaschoal stores (NEXUS member with 28 parts and tyre distribution centres). We are working to strengthen our product offering across all of these channels. I would add that the introduction of Category Managers (CatMan) responsible for developing the most appropriate offerings for each customer segment is actively contributing to this excitement. We have launched a European pilot and a global pilot to validate and enhance the concept. Rollout in North America will begin in Q1 2026. We offer a 360° range of products and services to meet customer needs. We are committed to creating value for the entire chain, our customers and our partners.
We take a competitive, price-for-value-driven approach, with ad hoc ranges and logistics that guarantee availability and local delivery, particularly in Europe, the Middle East and Africa, through our Distrigo system. I am very proud to announce the recent inauguration of a platform in Morocco, as part of a joint venture with a local partner. This follows the signing in 2025 of an agreement in Turkey with our long-standing partner Tofas Türk Otomobil Fabrikasi (a joint venture founded in 1971 by Fiat and the Koç Group).
 

S. L.: We are continuing our expansion strategy with our Chinese partner UAP, and we intend to accelerate our territorial expansion in 2026 in an ultra-fragmented market. China is a market of opportunities. Our Eurorepar Car Services are therefore trained and equipped to respond to the Chinese electric vehicle fleet via our EV label. It should be noted that Chinese repairers are also most often retailers. In Europe, this could be compared to the fast-fit chains and car centres we are familiar with. The Chinese model is closer to the American model in terms of distribution and product brands offered. 

*Total ERCS: 7,032 worldwide (including 4,977 in Europe and 1,422 in China, etc.)

S. L.: Because we are integrating increasingly complex and innovative products such as a new range of LED headlights, responding to explosive demand, as well as particulate filters and brake calipers. Every day, we create new applications that join the SUSTAINera programme, which already includes 12,000 references across 40 product families (starters, turbochargers, injectors, clutches, multimedia systems, recycled 12 V batteries). And that's not all!

S. L.: The synergies began in the Americas: in North America two years ago with the establishment of our bproauto and Mopar stocks at a number of Nexus distributors, and in South America with the affiliation of our Brazilian distributor DPaschoal to Nexus International in 2025. New opportunities for close collaboration have been identified in other regions of the world, notably in India and Asia-Pacific, such as Malaysia and Vietnam, the Middle East and Africa. In addition, we are working closely with the Nexus teams to explore new opportunities, particularly in Europe, in full compliance with local distribution models. This is essential to the success of this unique partnership. 

S. L.: The silos have fallen between all areas of distribution, which, in my opinion, has not yet completed its consolidation. We are still going to see significant changes. And I note that these convergences are now spreading to other sectors, such as insurance and fleet management, thereby extending the after-sales value chain. This is a key factor that should not be underestimated, as the impacts are disrupting the market and its players. I would add another determining factor in this transformation: the transfer of businesses in the distribution and repair sector! Increasingly, businesses are no longer systematically taken over by family members. Assets are taken over by funds or other manufacturers, or the business simply closes, profoundly reshaping the landscape. This phenomenon is global. Added to this is the powerful issue of the attractiveness of our sector. We have launched a range of initiatives and strategic partnerships around the world, including schools incorporating programmes to attract young people, inclusivity programmes, and more, to showcase all of our professions! At Stellantis, we have taken the issue in hand with concrete solutions, family days, school open days, international women's rights days, visits to all our centres of expertise, and a strengthening of our apprenticeship programmes with targeted schools offering high added value. This is an ongoing challenge that we must all take up to ensure the sustainability of our professions!